need to know if this reports are possible

Lobby
1

Halo everyone i need to know if this reports are posible in the software.
First
Generate a pdf file with ticket from last month of an organization, stating time per ticket user that worked the ticket, and ticket description.
Second
For each day of last month generate a pdf for each worker that has more than 4 hours worked in a day, all stated on the sheet.

Is this possible ? cna you give me some road to go ? thanks

2

This is not possible with standard functions of Zammad, no.
Technically these types of reports can be built with tools like Grafana (Third-Party Reporting Documentation).

Some of the things you wanna do still have to be built from you.
PDF exports are not free in Grafana if I remember correctly. So here’s also no “ready to go” solution.