I’m afraid we don’t have a real development documentation as of now.
That’s still a todo.
However, you can find a good starting point in this thread:
I know that there’s another thread in the development category too that could be helpful, but am not able to find it quickly - sorry.
Technically yes, you could adjust Zammads files to add further navigations etc, however, this step is not update save and may lead to other issues.
I hope above helps for a starting point.
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