Our documentation exactly does this since over 3 years. Maybe even 4. Not sure if it was noted in the docs before I started at Zammad or if I added it. Still, people either do not care about that fact, do not read the documentation or can’t understand the scop.e Above screenshoted warning is at least 2 years old.
If an administrator doesn’t understand what utf8mb4 is and it’s not supported and the suggestion of the DB is a different than the choice he’s going to make, I can’t help those. It’s not our job and also not task of the documentation to tell people technical differences in between database servers.
That might be a very hard lined opinion of mine but also allows us to concentrade on Zammad documentation wise. We have enough grey spots that are missing. How grey will the documentation get when we start completely covering all other dependencies as well.
Better stick with vendor documentations and get the input from there. Postgresql, MySQl and Elasticsearch all three have very very detailed and excellent documentations - why copy cat that.
I’ll gladly cover these things in my private time if someone sponsors it on a regular basis. However, as it’s time consuming it’s gonna be expensive.