I have an organizational question.
I work in a relatively big company with multiple support divisions supporting different products.
Now that I introduced Zammad in my departments, other departments are thinking about zammad.
Some of the other departments are sharing customers with us.
Other departments are completely separate.
What would be the best way to do that.
Should we get the sharing department in our instance or create a new zammad instance for them.
For the separated department, should there be another instance or a complete new zammad installation.
What is the advantage of an instance against a separate zammad installation (besides sharing ressources)?
Thanks for your help!