Multiple Agents per Ticket

Hey People,

a quick question: in our organisation we assign two people to important tasks, so this logic would transcend to tickets. I was reading the docs now for a while and searching here, but i couldnt find a solution to this: How can i notify multiple agents (the ones assigned to the task) on ticket updates? I thought that maybe instead of a Person i can assign a Group to a Ticket, but that doesnt seem possible…


That’s perfectly possible. You don’t have to assign a ticket to a person you can assign tickets to groups and all members of the group can be notified when new tickets are assigned to the group or existing tickets are updated.

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