Macros as buttons

Development
1

Hello. Is it possible to make macros as buttons at the ticket footer?

Here I put custom AI button with Chrome plugin, but it would be nice to have some macros as fast action buttons here too (with icon set for better UI).

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E.g. Live Agent has a bit to much buttons in ticket footer, but they simplify support a lot.

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1 Like
2

I have tried to put custom macros buttons in footer using JS, but sending a click() event to original macro

  • element is not working and does nothing. So, if someone can tell me how to call macro using JS, then I’ll create a Chrome Plugin to display macros as buttons in the ticket footer. :+1:

    • 3

    I think you would need to rework these files:

    zammad/app/assets/javascripts/app/controllers/ticket_zoom/attribute_bar.coffee at stable · zammad/zammad · GitHub
    zammad/app/assets/javascripts/app/views/ticket_zoom/attribute_bar.jst.eco at stable · zammad/zammad · GitHub

    I think they are responsible to render the bottom bar. The macro code should be there as well.

    4

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