now that Zammad implemented and/or operators in version 5.4 I am wondering to what degree the Zammad core workflows could substitute our Znuny process tickets today. We’re currently using
- an approval process for stuff like requested company smartphones, printers ecetera and
- a process for new employees where a lot of account and permission work has to be done by multiple people in a specific order.
If anybody from this community build something compareable with the Zammad core workflows I would love to hear about it. Actually, I would love to read all kind of anecdotes and real world examples of how this community utilizes the Zammad core workflows on their job.