Knowledge Base articles suggestion in ticket creation

[federicotaverna]

Hi,

in our organization we utilize Zammad, v 3.3.x.
Is there the possibility to suggest to a client that creates a ticket, Knowledge Base articles related to keywords writed by the user?

Thanks

[GiR]

You can create a trigger based on the default one

You can check for keywords in the ticket body and link the KB’s articles related to it, but you will have to create a trigger for every combination.

Maybe just link the whole knowledge base in the default auto reply and let the customer search