Hi, I wanted to ask, if it is possible to use the templates for customer not just while writing a new email but also if you reply to an email.
We have a lot of customer asking the same question and I couldn’t see the option to take a template with a standard phrase when I want to reply a customer.
Hi thanks for the fast reply. I already checked it out and it’s a good workaround.
Would be better to have a better overview because we have 50 Templates but with the search it’s ok.
I’m a little bit spoiled here from freshdesk where it looks like this:
You can restrict text modules to specific groups if applicable. That helps your overview a lot.
If the look and feel of text modules is not the best in your opinion, please create a feature request on this forum with suggestions on how to improve.
The Documentation is perfect. But when you come from another Ticketsystem like Freshdesk, u are used to look for template rather than for text modules.
So I should have read and research better before writing here.
Failure on my side