Integration with O365

[Francescol]

Hi,
Can I get O365 to access the ticket database in Zammad?
I’m trying to get tickets with a specific Tag in Zammad synched with a Sharepoint, or Planner Table.

Is this possible?

Thanks

[ecomsilio]

Hi @Francescol

you could use Integromat for this.

Option 1

Use the Zammad - Search tickets module:

Search for “Tags:[your tag]”

Option 2

Create a webhook in Zammad and trigger it based on your needs/setting.
Then set up a webhooks module in Integromat

Next

The next module in Integromat would be the Planner or Sharepoint module.

Cheers,
Gijs