Hi @BlakeAvery. When there is an SMS sent to your system, Zammad is looking for a ticket that is not in any closed, merged or removed state and this ticket will be used for further usage. This is how it is designed and should work.
Hi @BlakeAvery. When there is an SMS sent to your system, Zammad is looking for a ticket that is not in any closed, merged or removed state and this ticket will be used for further usage. This is how it is designed and should work.