Guidance on Integrating Zammad API with Custom Reporting Tools

Development
1

Hi everyone,

I’m currently working on integrating Zammad into a custom reporting system, and I’m running into a few challenges that I’d love some guidance on.

Here’s a bit of context: I need to pull ticket data from Zammad via the API and display it in a third-party reporting tool to generate detailed reports (e.g., response times, unresolved tickets, agent performance, etc.). I’ve already gone through the API documentation, but I’m hoping for some practical insights or clarifications on the following:

  1. Rate Limits and Pagination:
  • When querying a large volume of tickets, I noticed the API has pagination limits. Is there an efficient way to handle this and ensure I’m capturing all the data without missing any tickets? Does anyone have sample code or a preferred workflow for iterating through pages?
  1. Filtering and Query Parameters:
  • The ticket endpoint allows filtering, but I’m struggling to refine queries to include only specific time frames and statuses. For example, how can I fetch only “unresolved” tickets created within the last 30 days?
  1. Performance Considerations:
  • Are there any best practices for optimizing API requests to minimize performance impact on Zammad and ensure efficient data retrieval?
  1. Exporting to External Tools:
  • If anyone here has experience pushing Zammad data to tools like Tableau, Power BI, or Google Data Studio, I’d love to hear about your approach or any challenges you faced.

I appreciate any tips, sample code, or even recommendations for third-party scripts/libraries that simplify this process.

Thanks in advance for your help!

Regards
Emiliasen

2

You may want to consider actually reading our documentation regarding this topic:
https://docs.zammad.org/en/latest/appendix/reporting-tools-thirdparty.html