Exchange/Outlook Question keep real From-Header

Hi, this is no Zammad-Issue.
Just in Case someone had the same Issue using Outlook/Exchange combined with Zammad and knows a solution, I want to ask here.

I send an outgoing mail from Zammad. As seen in raw-emails the from-header is correct (agent + via + system-name). But because the zammad-email is configured in our Active Directory & exchange, Outlook just shows the DisplayName from AD/Exchange, instead of “Agent via System”.

Does someone have an idea how to change this behavior of Outlook?
We had some ideas but nothing helped yet.

In Short: When an email is sent from zammad internal (to a user in our organization), his Outlook displays the from-field as “company name”. Instead of this, we want Outlook to keep the original/real from-text like “agent via company name”. Because right now the agent name is only visible in email signature.

This topic was automatically closed 41 days after the last reply. New replies are no longer allowed.