Does Zammad have the concept of ticket categories?

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1

Hi there,
Just looking at Zammad at the moment and wondering how you can separate out different ticket types.

i.e. if we want a ticket type that will be for our facilities team we want it to have specific fields, we want to have a specific on boarding ticket that our HR team will use with specific fields, so on and so forth.

Can we setup like a service catalog of different ticket types that someone can go to in order to ensure the right information is always entered for the particular tickets?

Thanks

2

You’re waiting for Zammad 5.0 and it’s Core Workflows.

3

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