Does multiple help desks need multiple virtual machines?

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Hello,

I am doing something similar within our organization.
You can read about it here:

Export/Import Overviews using the rails console

Hi! Thanks for the questions. The issue is pretty interesting. There is a public organization with 450 sites. Single sites have a group and two or more sites can be part of a district and have a common group. Every site is treated independently as it’s own entity and agents are responsible for around 12 sites each and there is a backup agent which is not always the same for the 12 sites. Which means around 24 mixed sites per agent. There is a group for every site or district. There is an o…

What I did was create a group for every organization, agent roles for every organization and with core workflows I direct certain users to the correct group to make sure that the agent and customer only see the tickets that concerns them.

Within the overviews everything is also filtered by organization.

My suggestion is to set up a separate machine just to try out the configurations.

Best,
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