Do you use AI/LLMs to improve your answers?

Lobby
1

If you are working within Zammad as an agent, you probably write a lot of mails to your customers. Do you have a habit of letting classic AI/LLMs assist you in writing your answers? Do you copy & paste an answer into Ollama, ChatGPT, Claude, Gemini and ask it to help you with the text? What do you ask your AI to do with it?

I would be glad, if you could share some uses cases.

I sometimes use a local ollama, if I have the feeling that a text I wrote feels “clunky” or over complicated. Then I ask ollama to “make it more enjoyable to read without adding unnecessary humor or jokes”.

2

Nope. We’re a two-person organization and our writing skills are very strong. If we were to expand, any additional agent we hire would need to have strong customer service skills, especially with writing email responses.

In our two-person org, whatever the boss decides is the best way to phrase something is what eventually will be sent to the customer or published in any self-help docs we end up putting on our website. We would not trust an AI to write things for our customers.