Delay in sending Mail

[victorcezario]

Check if there is an error in the Monitoring / Current Status menu, you will probably have some “BackgroundJobSearchIndex” or “failing background jobs” error, execute the following command:

1. systemctl stop zammad (Stop the Zammad application)

2. zammad run rake searchindex:rebuild (Rebuild your elasticsearch index)

3. systemctl start zammad (Start the Zammad application)

This process can take a few hours if there are too many failed jobs

Your server performs well and is larger than the one being used by Zammad Application, below is a link to configure your server and get better performance:

Email notification delay about 5 hours, CPU Usage 100%

Just a short info for everyone facing the same issue before we can fix this: This is caused by a failed update of the elasticsearch. There are probably a lot of Zammad scheduler tasks that try to update the elasticsearch but can’t due to the incompatibility resulting from the error. So here is how you can resolve the issue (commands may vary depending on your OS and installation source): Stop the whole Zammad application (e.g. systemctl stop zammad) Delete all failed jobs by running zammad r…