Do we have any feature on zammad to customize the ticket template? like I want to add more columns to fill such as location or something?
Hey @Rossovithyea123 ,
from your description it sounds like you only want more objects - so yes, you actually can:
https://admin-docs.zammad.org/en/latest/system/objects.html
If you want to you can even define some workflows:
https://admin-docs.zammad.org/en/latest/system/core-workflows.html
The docs are pretty good in general. Feel free to have a look at them, they will probably answer most of your questions.
cheers
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