Customize the ticket template

Do we have any feature on zammad to customize the ticket template? like I want to add more columns to fill such as location or something?

Hey @Rossovithyea123 ,

from your description it sounds like you only want more objects - so yes, you actually can:

If you want to you can even define some workflows:

The docs are pretty good in general. Feel free to have a look at them, they will probably answer most of your questions.


1 Like

really appreciate for your answer and now i’ve already created more columns as well

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