@MrGeneration This doesn’t seem to work for me unfortunately - the article still comes back as a note. Please let me know anything I should try out!
This is the ticket I am creating:
{
"article": {
"body": "foo",
"from": "foo@bar.com",
"internal": false,
"subject": "foo",
"to": "support@company.com",
"sender": "Customer",
"type": "email",
"type_id": 1
},
"customer_id": 1358,
"group": "Users",
"status": 1,
"title": "foo"
}
But this is the article that I get back:
{
"id": 8812,
"ticket_id": 4016,
"type_id": 10,
"sender_id": 2,
"from": " ",
"to": "support@company.com",
"cc": null,
"subject": "foo",
"reply_to": null,
"message_id": null,
"message_id_md5": null,
"in_reply_to": null,
"content_type": "text\/plain",
"references": null,
"body": "asd",
"internal": false,
"preferences": {},
"updated_by_id": 1358,
"created_by_id": 1358,
"origin_by_id": 1358,
"created_at": "2019-07-22T17:33:35.925Z",
"updated_at": "2019-07-22T17:33:35.925Z",
"attachments": [],
"type": "note",
"sender": "Customer",
"created_by": "foo@bar.com",
"updated_by": "foo@bar.com",
"origin_by": "foo@bar.com"
}