Create ticket via API and reply by default via email

[bxport]

I was referring to the above comment from @gionn.

@gionn

When opening a new ticket from web, the customer gets a welcoming message saying that the support team will handle the request, and the support team receive a notification for the new ticket.

Instead, when opening a new ticket via API, the customer gets the an email with the content of its ticket (?) and the support team doesn’t receive any notification.

Don’t know why the behaviour is different.

Though I was able to find the solution via your post at Custom Form to Create new ticket via API - #2 by MrGeneration . Thank you for that!