The docs mention the possibility to initiate calls from within Zammad, see https://admin-docs.zammad.org/en/latest/integrations/generic-cti.html#id4
Unfortunately I don’t see this documented anywhere. Where are API docs for that?
I want to implement a 3CX Integration.
Hi @jampy
currently calls are initiate by a tel: url (via the browser/desktop client).
Any successions to improve that?
-Martin
Ah, I assumed there was an API.
How to improve? Maybe allow an option to call an external link (target=_blank or popup) based on templates (https://some.host/custom/path/call?agent=[userid]&number=[phonenumber]&contact=[name]) would help a lot.
3CX is supposed to handle tel: links but that does not work in recent Windows releases: https://www.3cx.com/community/threads/tel-links-not-working.49285/
By using a HTTP link would allow to jump right into the 3CX web client (similarily for other PBX)
Other (awesome) option would be a generic plugin system for Zammad that could react on some JavaScript event right in the UI. But I guess that is much more work as it involves designing a plugin mechanism 
