Can a customer decide the group affiliation of a ticket?

[Ben]

Hello there,

we use Zammad 3.5x in-house in a company for dealing with complaints of the employees (=customer).
What we would like to do is to have the employees log in and when opening tickets directly to decide which group they want to assign it.

So is there a way to give the customer role the permission to assign their own tickets to a specific group?

Thank you in advance and sincerely,

Ben

[dvnkln]

Hey @Ben,

yes that’s possible.

https://admin-docs.zammad.org/en/latest/channels/web.html

https://admin-docs.zammad.org/en/latest/channels/email/index.html

cheers

[Ben]

Thank you very much! That was the exact thing I was hoping for.

Greetings

Ben