Hi guys, I’m interested in creating a module, which adds a new internal communication channel, similar to
Trello with the aim of creating a ticketing or agile flowchart system.
The module has to add a new channel inside the ticket creation, (Right now just out, incoming call, outgoing call and email ~ by default). It will be called
Issue and can be assigned to users or user groups. The most important thing within this channel will be the assignment of priorities and the type of advocacy.
I want to develop it in these weeks, for needs with my company. Any idea where to start, or what would be the best way to deal with this problem?