Automatic BCC Mail of all ticket responses to the customer

Development
1

In order to also have all outgoing mails in the legally secure mail archive, we would like all outgoing mails to be sent to a defined e-mail address. Where could we set or store this function?

Regards
Martin

2

Hi @kwm365

This can be done via the rails console.

https://docs.zammad.org/en/latest/admin/console/hidden-settings.html#send-all-outgoing-e-mails-to-a-bcc-mailbox

Cheers,
Gijs

3

Hi Gijs,
many thanks for your quick responder. I am very happy now.

best regards
Martin

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