Ask ChatGPT … AI in Zammad?

Question: Does the ticket system Zammad have artificial intelligence features?

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Answer: Yes, the ticket system Zammad has some artificial intelligence (AI) based features. Here are some of the AI-based features of Zammad:

  1. Automated ticket assignment: Zammad can automatically assign incoming tickets to the right agent or group based on factors such as the type of issue, urgency, and agent availability.

  2. Intelligent ticket prioritization: Zammad can automatically prioritize incoming tickets based on various factors such as the type of issue, urgency, customer impact, and escalation level.

  3. AI-based text recognition: Zammad uses artificial intelligence to automatically recognize and classify incoming emails and chat messages based on their content and type.

  4. Automated responses: Zammad can automatically generate responses to frequently asked questions by paying attention to past customer interactions and specific keywords and phrases in the customer’s message.

  5. Intelligent agent support: Zammad also provides support to agents by offering recommendations for responses to customer inquiries and solutions to problems based on past interactions and customer history.

These AI-based features can help improve customer service and increase the efficiency of support teams.
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And they say AI will take us over soon. I don’t think so.