Hi, i use the API endpoint “tickets/mass_update” to mass update ticket attributes. I find the endpoint very useful and wonder why there is no documentation on it. Are there any reasons for this?
thanks for asking. There is no specific reason for that, I think it was just not important enough, so far.
I created an issue on Github and will add additional information to the documentation.
Your topic is going to be closed here.
We just had an internal coordination and it turned out that it has a reason, why this endpoint is not documented. Before the documentation is done, the endpoints have to be improved and a proper error handling has to be implemented.
Means there is currently no documentation for that. We will create it in the future after re-factoring some code.
Thanks for the feedback I was able to figure out my use case myself, but i was concerned that the endpoint might be removed or so