Amount of escalated tickets

You are extremely outdated. The current stable version is 7.0.1 - last security fixed version is 6.5.5 if you have to check the AI changes first. You should upgrade asap to keep your installation safe!

To your question.
What exactly speaks against Grafana Reporting where this kind of metric is already tracked?

We also had this topic within the last 14 days, basically going into the same direction.