Hi there! We are new to the Zammad community and have been using it for around a year now – we could not be happier about the flexibility and countless awesome features that are available.
We are thinking about developing an integration for Aircall (https://aircall.io/). As our team develops mostly in Rails already we tought to use the generic webhooks that Aircall provides and implement a model in Zammad that handles those requests.
Are there any other teams that would be intrested in that feature? What parts would be mandatory in a first MVP version for you?