Zammad - Community

Agent Name in E-Mail FROM-Header

Technical assistance

dominikklein November 5, 2025, 11:46am 7

I think this is about the same situation:

MS365 Graph Api Mail channel ignores Sender Format Technical assistance

Infos: Used Zammad version: 6.5.0 Used Zammad installation type: package Operating system: Ubuntu 24.04.2 LTS Browser + version: Chrome 137 Expected behavior: When a ticket reply is sent from Zammad and received by the recipient, the From: field should follow the configured Sender Format [zammad1] Actual behavior: When a ticket reply is sent from zammad and received by the recipient, the From: field uses the Display Name configured in Microsoft 365/Exchange Online [zammad2] Mail Source on R…

show post in topic

Home
Categories
Guidelines
Terms of Service
Privacy Policy

Powered by Discourse, best viewed with JavaScript enabled