Hello
Is it possible to use reations in triggers which are going to send an e-mail?
I would like to use something like this:
Your assigned agent is #{ticket.owner_id.name}
Thank you,
Pascal
Hello
Is it possible to use reations in triggers which are going to send an e-mail?
I would like to use something like this:
Your assigned agent is #{ticket.owner_id.name}
Thank you,
Pascal
When you are adding the variables, type in ::owner and a list of options will pop up. Select the first name and last name form there, and see if that works. Make sure you type in :: (two colons to bring up the list of variables). Don’t copy and paste.
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