Agen Name in Mail

Hello

Is it possible to use reations in triggers which are going to send an e-mail?
I would like to use something like this:

Your assigned agent is #{ticket.owner_id.name}

Thank you,
Pascal

you should be able to create a trigger for that.

Thank you!

I tried it but failed :frowning:

When you are adding the variables, type in ::owner and a list of options will pop up. Select the first name and last name form there, and see if that works. Make sure you type in :: (two colons to bring up the list of variables). Don’t copy and paste.