After upgrading from version 6.2 to version 6.4, tickets are sometimes not created via the “email” channel

Found the cause.

Possibly restarting the Zammad service is good enough already.
Your logfile and description do not fit.

Your production log shows a running scheduler and functioning fetch process.
If mails are vanshing from your mailbox but not appearing on your Zammad instance ensure the following:

!!!* no other Zammad instance fetching mail from the same mailbox!!!

  • you having enough permissions to see the group the ticket may be directed to

MrGeneration Thank you