Hi,
I found i can only download 6000 tickets record.
Is there anyway i can download more?
No there isn’t.
This is hardcoded, while you could raise that number, on personal tests I’ve found that even 6000 entries can be too much if your systems I/O can’t keep up.
However, we have an issue to address this in the fuiture:
opened 05:52PM - 16 Jan 19 UTC
enhancement
reporting
verified
prioritised by payment
hardcoded limit
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### Infos:
* Used Zammad version: 2.8
* Installation method (source, package, ..): any
* Operating system: any
* Database + version: any
* Elasticsearch version: amy
* Browser + version: any
* Ticket-ID: #1035635, #1067877, #1085043, #10110609, #10108576, #10129932, #10149354, #10151515
### Expected behavior:
* When exporting reports as CSV from Zammad, Zammad will export all record it found (especially if the Downloadbuttons suggests to download e.g. 8319 records).
### Actual behavior:
* When exporting reports as CSV from Zammad with more than 6000 entries, Zammad will only export 6000 entries - even if the download button suggests more.
### Steps to reproduce the behavior:
* Fill Zammad with test data (at least 6100 tickets)
* Go to reporting (no reporting profiles needed)
* use the default view and try to download the CSV with all entries (in my example 8319 records)
* After downloading the CSV,check how many lines got exportet
The screenshot below shows the export ending at line 6003, this is because the first entry starts at line 3.

Yes I'm sure this is a bug and no feature request or a general question.
system
Closed
December 7, 2020, 2:42am
3
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