I’m using a bot which answers the tickets. The bot grabs the ticket, anonymizes the content, queries langchain, and then prompts gpt. The response gets added as a note in zammad, so that the Agent can choose to use that output partially or as completely.
The output heavily depends on what is on your langchain DB. The token use depends on your setup. I consume like 0,05$ - 0,10$ per Ticket/Answer.
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