Unlink accounts as admin (local account + MS365)

Technical assistance
1
  • Used Zammad version: 6.3.1-1718620481.9d65e987.jammy
  • Used Zammad installation type: package
  • Operating system: Ubuntu 22.04
  • Browser + version: Firefox latest

Expected behavior:

  • Unlink user account either from GUI or from rails console

Actual behavior:

  • I did not find any way (yet) to correct possible wrong account linking between a local account and a Microsoft365 account

Steps to reproduce the behavior:

  • Have a local account
  • Add M365 OAuth
  • Login with new account
  • Try to remove link as admin and not as user

Thank you!

2

Hi @skip.

In your profile, in “Linked Accounts”, you should be able to remove it.

image

3

Hello @fliebe92, correct. Me, as user, can unlink my own linked accounts.

What about the admin how can an instance administrator unlink wrongly linked accounts for other users?

Thanks

4

Hi @skip. There is no functionality I guess. This is a feature request.

Theoretically, it should be possible by using the Rails Console, but yeah…

5

Admins can unlink third party applications by taking over the session. As a workaround.