I can't import an unprocessable email

Technical assistance
1

Infos:

  • Used Zammad version: 6.3.1
  • Used Zammad installation type: package
  • Operating system: debian 11

Expected behavior:

I would like to try to retrieve unprocessable mail.
the rake command doesn’t work, why?

context: Because I have all the mails from a particular box (microsoft outlook) that are no longer fetched. I don’t understand why, are there any logs?

Actual behavior:

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2

please use zammad run rake ... instead of zammad run rails rake ....
I have slightly pushed you in the wrong direction. Sorry.

3

ok thank you.

do you have any idea why the mails in an outlook box are read by zammad but not processed? 2FA maybe not ?