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AI Ticket Summary Custom Prompt
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2
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31
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July 8, 2026
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Condions for macros/ core workflows that can hide macros
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2
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44
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July 8, 2026
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Explicit right for searching in groups
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6
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58
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July 8, 2026
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Make automatic URL messages clickable in live chat (agent view)
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2
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38
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July 3, 2026
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Access ticket hook by variable
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2
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25
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July 2, 2026
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Email filter with partially matching email addresses
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3
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21
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July 1, 2026
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Live chat: URL not clickable for agents
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1
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26
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June 25, 2026
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AI Agents custom instructions like with writing assistant
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1
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55
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June 24, 2026
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Automatic ticket link creation for emails
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4
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41
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June 23, 2026
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Workflows help. . . . . . . . . Pliss
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0
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28
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June 19, 2026
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Use application permissions for the Microsoft Graph API
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0
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49
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June 11, 2026
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Checklist templates by Groups like Makros
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1
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71
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June 9, 2026
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Support Threema (via Threema Gateway)
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1
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24
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June 4, 2026
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REST API: expose tickets for a specific overview via agent token
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3
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156
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June 3, 2026
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PoC, Authentication with LDAP account
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4
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55
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May 29, 2026
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Set an absence trigger
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1
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31
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May 26, 2026
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How to configure ticket via email?
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2
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44
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May 19, 2026
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"Show less" on top AND bottom of article
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0
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15
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May 19, 2026
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Feature Request // Accounted Time Filter For Overviews
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2
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165
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May 15, 2026
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Feature request: Separation of user management from admin.user rights
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4
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22
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May 12, 2026
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Reply to a ticket via email as an agent
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5
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56
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May 18, 2026
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Can we rebuild indexes for specific Entity in zammad?
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1
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25
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May 11, 2026
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Notification variables not documented
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1
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62
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April 24, 2026
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Cross-group ticket assignment without changing the group – elegant solution?
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1
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31
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April 23, 2026
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Predefine time accounting
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0
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13
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April 23, 2026
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Improve relative date on created at
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1
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16
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April 22, 2026
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Migrate on-premise helpdesk mailbox to Exchange Online
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0
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30
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April 14, 2026
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Unable to create forms in Zammad Cloud; please provide steps.
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5
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62
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April 14, 2026
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Custom Icon-Set for Knowledge Base
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0
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22
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April 13, 2026
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Instagram Message Integration
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0
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40
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April 10, 2026
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