# \#done **URL:** https://community.zammad.org/tag/done/3.md [Latest](https://community.zammad.org/latest.md) · [Categories](https://community.zammad.org/categories.md) · [Tags](https://community.zammad.org/tags.md) --- ## [Add a "Clear All Notifications" button](https://community.zammad.org/t/add-a-clear-all-notifications-button/20628)
**Author:** [@Servinformatica](https://community.zammad.org/u/Servinformatica)\ **Replies:** 7\ **Last updated:** [September 23, 2026, 3:16pm UTC](https://community.zammad.org/t/add-a-clear-all-notifications-button/20628 "2026-09-23T15:16:26Z")
Hi everyone, First of all, thank you for the great work on Zammad. I would like to suggest a small usability improvement for the notification center. Currently, the “Mark all as read” action is very useful, but it onl… --- ## [LDAP nested Groups \[Active Directory\]](https://community.zammad.org/t/ldap-nested-groups-active-directory/8452)
**Author:** [@jimwendrich](https://community.zammad.org/u/jimwendrich)\ **Replies:** 3\ **Last updated:** [August 27, 2026, 11:49pm UTC](https://community.zammad.org/t/ldap-nested-groups-active-directory/8452 "2026-08-27T23:49:41Z")
Hi, I would like to use a nested Group like “Zammad\_User” which is member of another Group which all users have in Active Directory. The Documentation says currently nested Groups are not Supported by Zammad. More abo… --- ## [\[Implemented\] Recoginze ICS/calander event attachements](https://community.zammad.org/t/implemented-recoginze-ics-calander-event-attachements/6554)
**Author:** [@olafbuitelaar](https://community.zammad.org/u/olafbuitelaar)\ **Replies:** 4\ **Last updated:** [August 27, 2026, 11:37pm UTC](https://community.zammad.org/t/implemented-recoginze-ics-calander-event-attachements/6554 "2026-08-27T23:37:12Z")
It would be nice if Zammad would recognize calander event invitation send the email. Currently it display’s the ICS files a plain file; Ideally it would be able to parse the file, or at least show it as calendar even… --- ## [Add search function to text module management](https://community.zammad.org/t/add-search-function-to-text-module-management/10351)
**Author:** [@Stubenhocker](https://community.zammad.org/u/Stubenhocker)\ **Replies:** 2\ **Last updated:** [August 27, 2026, 11:28pm UTC](https://community.zammad.org/t/add-search-function-to-text-module-management/10351 "2026-08-27T23:28:35Z")
Hello :wave: It would be neat if the text module management page in the admin section could receive a search field. Would make finding existing modules for editing much easier. --- ## [Automatically delete users/customers if there are no tickets assigned](https://community.zammad.org/t/automatically-delete-users-customers-if-there-are-no-tickets-assigned/10795)
**Author:** [@matsc-h](https://community.zammad.org/u/matsc-h)\ **Replies:** 1\ **Last updated:** [August 27, 2026, 11:20pm UTC](https://community.zammad.org/t/automatically-delete-users-customers-if-there-are-no-tickets-assigned/10795 "2026-08-27T23:20:54Z")
Request based on topic Automatically delete users/customers if they have no tickets assigned Zammad currently lacks the option to automatically delete users based on certain criteria. A basic one would be to delete use… --- ## [Mass delete customers](https://community.zammad.org/t/mass-delete-customers/10550)
**Author:** [@Afox](https://community.zammad.org/u/Afox)\ **Replies:** 2\ **Last updated:** [August 27, 2026, 11:13pm UTC](https://community.zammad.org/t/mass-delete-customers/10550 "2026-08-27T23:13:25Z")
I am currently testing Zammad and what is missing for me is a possibility to delete many customers at once as every spam mail creates a customer and deleting them one by one is quite a burden. Ideas: Create a schedul… --- ## [New M365 Channel using GraphAPI instead of IMAP/SMTP](https://community.zammad.org/t/new-m365-channel-using-graphapi-instead-of-imap-smtp/16278)
**Author:** [@YetAnotherGerrit](https://community.zammad.org/u/YetAnotherGerrit)\ **Replies:** 2\ **Last updated:** [August 27, 2026, 10:47pm UTC](https://community.zammad.org/t/new-m365-channel-using-graphapi-instead-of-imap-smtp/16278 "2026-08-27T22:47:17Z")
What is your original issue/pain point you want to solve? Microsoft 365 provides access to their mailboxes using IMAP/SMTP+OAuth or their GraphAPI interface directly. The GraphAPI approach has several benefits for user… --- ## [Reporting by Roles/Groups](https://community.zammad.org/t/reporting-by-roles-groups/10030)
**Author:** [@KTMobility](https://community.zammad.org/u/KTMobility)\ **Replies:** 5\ **Last updated:** [August 27, 2026, 10:34pm UTC](https://community.zammad.org/t/reporting-by-roles-groups/10030 "2026-08-27T22:34:22Z")
Hi mates, In the actual 5.2 version, the report interface is (good, but) available without any filter, from all reports profiles. It would be great if we can create for example : Role “KPI Customs” who have reports p… --- ## [Custom Object visibility based on user role / group](https://community.zammad.org/t/custom-object-visibility-based-on-user-role-group/4950)
**Author:** [@sseider](https://community.zammad.org/u/sseider)\ **Replies:** 2\ **Last updated:** [August 27, 2026, 10:29pm UTC](https://community.zammad.org/t/custom-object-visibility-based-on-user-role-group/4950 "2026-08-27T22:29:27Z")
I wanted to know if it will be possible in future to make custom objects only visible to a specific user role or group. The idea behind is - if a ticket is moved from one to another group, let’s say from “support” to “… --- ## [ChatGPT integration for summarizing](https://community.zammad.org/t/chatgpt-integration-for-summarizing/15579)
**Author:** [@emuuu](https://community.zammad.org/u/emuuu)\ **Replies:** 10\ **Last updated:** [August 27, 2026, 10:20pm UTC](https://community.zammad.org/t/chatgpt-integration-for-summarizing/15579 "2026-08-27T22:20:31Z")
Pretty much as the title says an integration to summarize the contents of an article or the whole ticket. Implementation wise it shouldn’t be too much effort: Zammad only needs to store the user’s ChatGPT api key and a… --- ## [Option "Viewable" for ticket objects](https://community.zammad.org/t/option-viewable-for-ticket-objects/2708)
**Author:** [@ecomsilio](https://community.zammad.org/u/ecomsilio)\ **Replies:** 6\ **Last updated:** [August 27, 2026, 9:56pm UTC](https://community.zammad.org/t/option-viewable-for-ticket-objects/2708 "2026-08-27T21:56:14Z")
Hi all, For each object, you can give different user rights to cutsomers and agents. There is a view, create and edit option. But for ticket objects, the view option is missing. Can this be added somehow? Many thanks, … --- ## [Multi-Selection fields](https://community.zammad.org/t/multi-selection-fields/2453)
**Author:** [@MrGeneration](https://community.zammad.org/u/MrGeneration)\ **Replies:** 6\ **Last updated:** [August 27, 2026, 9:17pm UTC](https://community.zammad.org/t/multi-selection-fields/2453 "2026-08-27T21:17:58Z")
A customer of us would like to be able to create Multi-Selection objects. The reason for this is the -currently- missing functionality to have “OR” conditions within e.g. Overviews. When you are able to select multiple… --- ## ['Close tab' default behaviour for Update action](https://community.zammad.org/t/close-tab-default-behaviour-for-update-action/1106)
**Author:** [@oliver](https://community.zammad.org/u/oliver)\ **Replies:** 18\ **Last updated:** [August 27, 2026, 8:47pm UTC](https://community.zammad.org/t/close-tab-default-behaviour-for-update-action/1106 "2026-08-27T20:47:33Z")
In v2.6 an option was added to set up the default behaviour for Macros (“Once completed: Close tab”). This was long awaited, and well appreciated, thank you!! It seems like it’s still not possible to set this up for the… --- ## [Remove hard-coded limit of 50 results in search](https://community.zammad.org/t/remove-hard-coded-limit-of-50-results-in-search/9235)
**Author:** [@freesteph](https://community.zammad.org/u/freesteph)\ **Replies:** 14\ **Last updated:** [August 27, 2026, 6:56pm UTC](https://community.zammad.org/t/remove-hard-coded-limit-of-50-results-in-search/9235 "2026-08-27T18:56:20Z")
Hello, When searching for tickets belonging to a certain tag, the search results are limited to 50 results: This makes it impossible to browse further tickets when there are more than 50 belonging to a certain tag. I… --- ## [Disable notifications when using API](https://community.zammad.org/t/disable-notifications-when-using-api/11180)
**Author:** [@ecomsilio](https://community.zammad.org/u/ecomsilio)\ **Replies:** 17\ **Last updated:** [August 27, 2026, 6:19pm UTC](https://community.zammad.org/t/disable-notifications-when-using-api/11180 "2026-08-27T18:19:27Z")
Hi, I am using the API route PUT /api/v1/tickets/\[ticket-id\] to update some objects in a ticket. This works as intended. The only issue is that every colleague gets a notification of the change, which is not needed in t… --- ## [Groupwise setting for "disable ai-summary"](https://community.zammad.org/t/groupwise-setting-for-disable-ai-summary/20245)
**Author:** [@byPARSE](https://community.zammad.org/u/byPARSE)\ **Replies:** 3\ **Last updated:** [May 26, 2026, 3:00pm UTC](https://community.zammad.org/t/groupwise-setting-for-disable-ai-summary/20245 "2026-05-26T15:00:30Z")
A customer asked me for this: Is it possible to disable ai-summary function for some groups. Actually its not possible. You can set different settings as global in the group admin but can not “disable”. So this featur… --- ## [Configurable default ticket state](https://community.zammad.org/t/configurable-default-ticket-state/13440)
**Author:** [@pschmid667](https://community.zammad.org/u/pschmid667)\ **Replies:** 1\ **Last updated:** [February 16, 2024, 12:51pm UTC](https://community.zammad.org/t/configurable-default-ticket-state/13440 "2024-02-16T12:51:19Z")
Infos: Used Zammad version: 6.2.0 Used Zammad installation type: docker Operating system: kubernetes Browser + version: - Expected behavior: Provide an UI option to set default ticket state Actual behavior: Currentl… --- ## [Your topic is similar to... But for ticket creation in Zammad](https://community.zammad.org/t/your-topic-is-similar-to-but-for-ticket-creation-in-zammad/7899)
**Author:** [@LittleITworld](https://community.zammad.org/u/LittleITworld)\ **Replies:** 1\ **Last updated:** [August 4, 2023, 11:18am UTC](https://community.zammad.org/t/your-topic-is-similar-to-but-for-ticket-creation-in-zammad/7899 "2023-08-04T11:18:14Z")
Hello! The knowledgebase feature is being accepted and used by our customers but it would be a great feature if those articles are suggested during the ticket creation. We dont need to send them a link to related topics… --- ## [Microsoft Teams Integration](https://community.zammad.org/t/microsoft-teams-integration/4315)
**Author:** [@michaelsudnik](https://community.zammad.org/u/michaelsudnik)\ **Replies:** 12\ **Last updated:** [April 22, 2021, 3:45pm UTC](https://community.zammad.org/t/microsoft-teams-integration/4315 "2021-04-22T15:45:13Z")
I know this has already been raised, but the conversation has been closed so I did not know how to share my interest. We would really like to see Teams integration similar to the way that you have already implemented it… --- ## [Can we get a darkmode theme please?](https://community.zammad.org/t/can-we-get-a-darkmode-theme-please/5438)
**Author:** [@Administrator7](https://community.zammad.org/u/Administrator7)\ **Replies:** 6\ **Last updated:** [July 10, 2023, 3:04pm UTC](https://community.zammad.org/t/can-we-get-a-darkmode-theme-please/5438 "2023-07-10T15:04:02Z")
We truly love Zammad! The only thing we miss every morning when we open the bright shining :sunny: Zammad website, with our tired, red, IT-sysadmin eyes, is a darkmode theme. :slight\_smile: We would be more than happy … --- ## [Integration of Microsoft Teams](https://community.zammad.org/t/integration-of-microsoft-teams/1409)
**Author:** [@system](https://community.zammad.org/u/system)\ **Replies:** 27\ **Last updated:** [July 10, 2023, 3:01pm UTC](https://community.zammad.org/t/integration-of-microsoft-teams/1409 "2023-07-10T15:01:28Z")
Hi, will it be possible to link Zammad to Microsoft Teams in the future? --- ## [Mobile App for IOS/Andriod](https://community.zammad.org/t/mobile-app-for-ios-andriod/7077)
**Author:** [@AddoSolutions](https://community.zammad.org/u/AddoSolutions)\ **Replies:** 12\ **Last updated:** [September 24, 2021, 1:26pm UTC](https://community.zammad.org/t/mobile-app-for-ios-andriod/7077 "2021-09-24T13:26:21Z")
Hello, I’d like to reopen the mobile App FR. I realize there is another one for this but it’s completely locked out and also quite outdated. How should I proceed on this? --- ## [Zammad mobile optimization](https://community.zammad.org/t/zammad-mobile-optimization/4530)
**Author:** [@ctrlF](https://community.zammad.org/u/ctrlF)\ **Replies:** 5\ **Last updated:** [May 4, 2021, 2:08pm UTC](https://community.zammad.org/t/zammad-mobile-optimization/4530 "2021-05-04T14:08:46Z")
Hello, I would like to ask for a Zammad mobile optimization. I do not mean apps by that, although that would also be awesome. If the UI would be reponsive it would already be great, as many People now are using their m… --- ## [OIDC / Keycloak](https://community.zammad.org/t/oidc-keycloak/1983)
**Author:** [@mattronix](https://community.zammad.org/u/mattronix)\ **Replies:** 19\ **Last updated:** [September 18, 2019, 1:03pm UTC](https://community.zammad.org/t/oidc-keycloak/1983 "2019-09-18T13:03:00Z")
Hello All, I would like to request or suggest OIDC provider for authentication or the support of SAML, this would allow authentication with Keycloak or Enterprise SSO such as ADFS, One-login or Okta without having to pa… --- ## [Any news about a knowledgebase?](https://community.zammad.org/t/any-news-about-a-knowledgebase/766)
**Author:** [@EBHannes](https://community.zammad.org/u/EBHannes)\ **Replies:** 28\ **Last updated:** [June 5, 2019, 4:54pm UTC](https://community.zammad.org/t/any-news-about-a-knowledgebase/766 "2019-06-05T16:54:07Z")
Hi, there are already some votes requesting a knowledgebase, and i want to ask, if there is any progress in the development? A knowledgebase would be useful (besides it’s common features) with the ability to get e.g. t… --- ## [Responsive Design](https://community.zammad.org/t/responsive-design/880)
**Author:** [@mehrshid](https://community.zammad.org/u/mehrshid)\ **Replies:** 6\ **Last updated:** [May 22, 2019, 11:28am UTC](https://community.zammad.org/t/responsive-design/880 "2019-05-22T11:28:30Z")
Hi Its a must that Zammad to be Responsive. Most of clients use their mobile phones to read or create tickets, Also if zammad to be responsive we could easy build mobile native app ( Web View ).