ZenDesk Migrator

[joesmoe]

Where do I find the ZenDesk migrator feature?

I found these links - https://docs.zammad.org/en/latest/migration-otrs.html

I’m assuming the OTRS package is the same that I need for ZenDesk import.

What do I do with the .opm files that are offered? How do I install them?

Thanks in advance

[joesmoe]

Now I’ve figured out where the migrator is, but I’m getting an error:

The log is huge, but I can email/link to it if desired.

[joesmoe]

Could it be because my ZenDesk tickets have a couple of custom fields? Should I just remove those or is there a way to map them?

In total we have around 7k tickets.

Here’s the end of the log, its still doing something, 12 hours later since I started the import, but zendesk API activity doesn’t show any more than 58 requests.

I, [2018-02-14T04:46:41.207978 #7671] INFO – : Completed 200 OK in 24ms (Views: 0.6ms | ActiveRecord: 1.0ms)
I, [2018-02-14T04:46:46.232494 #7671] INFO – : Started GET “/api/v1/import/zendesk/import_status?=1518605291434" for 97.118.125.153 at 2018-02-14 04:46:46 -0700
I, [2018-02-14T04:46:46.238605 #7671] INFO – : Processing by ImportZendeskController#import_status as JSON
I, [2018-02-14T04:46:46.238753 #7671] INFO – : Parameters: {"”=>“1518605291434”}
I, [2018-02-14T04:46:46.260037 #7671] INFO – : Completed 200 OK in 21ms (Views: 0.6ms | ActiveRecord: 1.0ms)
I, [2018-02-14T04:46:50.580509 #7668] INFO – : execute Channel.fetch (try_count 0)…
I, [2018-02-14T04:46:51.281200 #7671] INFO – : Started GET “/api/v1/import/zendesk/import_status?=1518605291435" for 97.118.125.153 at 2018-02-14 04:46:51 -0700
I, [2018-02-14T04:46:51.287410 #7671] INFO – : Processing by ImportZendeskController#import_status as JSON
I, [2018-02-14T04:46:51.287580 #7671] INFO – : Parameters: {"”=>“1518605291435”}
I, [2018-02-14T04:46:51.308841 #7671] INFO – : Completed 200 OK in 21ms (Views: 0.5ms | ActiveRecord: 1.0ms)
I, [2018-02-14T04:46:56.330631 #7671] INFO – : Started GET “/api/v1/import/zendesk/import_status?=1518605291436" for 97.118.125.153 at 2018-02-14 04:46:56 -0700
I, [2018-02-14T04:46:56.336618 #7671] INFO – : Processing by ImportZendeskController#import_status as JSON
I, [2018-02-14T04:46:56.336767 #7671] INFO – : Parameters: {"”=>“1518605291436”}
I, [2018-02-14T04:46:56.358443 #7671] INFO – : Completed 200 OK in 21ms (Views: 0.6ms | ActiveRecord: 1.0ms)
I, [2018-02-14T04:47:01.384295 #7671] INFO – : Started GET “/api/v1/import/zendesk/import_status?=1518605291437" for 97.118.125.153 at 2018-02-14 04:47:01 -0700
I, [2018-02-14T04:47:01.389851 #7671] INFO – : Processing by ImportZendeskController#import_status as JSON
I, [2018-02-14T04:47:01.389998 #7671] INFO – : Parameters: {"”=>“1518605291437”}
I, [2018-02-14T04:47:01.413336 #7671] INFO – : Completed 200 OK in 23ms (Views: 0.6ms | ActiveRecord: 1.0ms)
I, [2018-02-14T04:47:06.433740 #7671] INFO – : Started GET “/api/v1/import/zendesk/import_status?=1518605291438" for 97.118.125.153 at 2018-02-14 04:47:06 -0700
I, [2018-02-14T04:47:06.441103 #7671] INFO – : Processing by ImportZendeskController#import_status as JSON
I, [2018-02-14T04:47:06.441254 #7671] INFO – : Parameters: {"”=>“1518605291438”}
I, [2018-02-14T04:47:06.470201 #7671] INFO – : Completed 200 OK in 29ms (Views: 0.8ms | ActiveRecord: 1.0ms)

and then for each user I’m getting

E, [2018-02-13T21:45:32.331231 #7668] ERROR – : 2018-02-13T21:45:32-0700: [Worker(host:200GB pid:7668)] Job BackgroundJobSearchIndex (id=59) FAILED (0 prior attempts) with RuntimeError: Unable to$
#<UserAgent::Result:0x00007ff9e125d4a0 @success=false, @body=nil, @data=nil, @code=0, @content_type=nil, @error="#<Errno::ECONNREFUSED: Failed to open TCP connection to 127.0.0.1:9200 (Connection $
I, [2018-02-13T21:45:32.338332 #7668] INFO – : 2018-02-13T21:45:32-0700: [Worker(host:200GB pid:7668)] Job BackgroundJobSearchIndex (id=60) RUNNING
I, [2018-02-13T21:45:32.368911 #7668] INFO – : # curl -X POST “http://127.0.0.1:9200/zammad_production/User/54”
I, [2018-02-13T21:45:32.370477 #7668] INFO – : # 0
E, [2018-02-13T21:45:32.371149 #7668] ERROR – : 2018-02-13T21:45:32-0700: [Worker(host:200GB pid:7668)] Job BackgroundJobSearchIndex (id=60) FAILED (0 prior attempts) with RuntimeError: Unable to$
#<UserAgent::Result:0x00007ff9e0582c30 @success=false, @body=nil, @data=nil, @code=0, @content_type=nil, @error="#<Errno::ECONNREFUSED: Failed to open TCP connection to 127.0.0.1:9200 (Connection $
I, [2018-02-13T21:45:32.378437 #7668] INFO – : 2018-02-13T21:45:32-0700: [Worker(host:200GB pid:7668)] Job BackgroundJobSearchIndex (id=61) RUNNING
I, [2018-02-13T21:45:32.406347 #7668] INFO – : # curl -X POST “http://127.0.0.1:9200/zammad_production/User/55” \