# Zammad wants to use nonexistent /cable folder in mobile view
**URL:** https://community.zammad.org/t/zammad-wants-to-use-nonexistent-cable-folder-in-mobile-view/11696
**Category:** Technical assistance
**Created:** [July 4, 2023, 8:25am UTC](https://community.zammad.org/t/zammad-wants-to-use-nonexistent-cable-folder-in-mobile-view/11696 "2023-07-04T08:25:40Z")
**Posts on this page:** 9
**Page:** 1
### Author:  [@BratonPrime](https://community.zammad.org/u/BratonPrime)
#### Post date: [July 4, 2023, 8:25am UTC](https://community.zammad.org/t/zammad-wants-to-use-nonexistent-cable-folder-in-mobile-view/11696/1 "2023-07-04T08:25:40Z")
Hello!
- Used Zammad version: 6.0.0-1686215060.f57bd7c6.bionic
- Used Zammad installation type: (source, package, docker-compose, …) : Package
- Operating system: Ubuntu 18.04
- Browser + version: Chrome Version 114.0.5735.199
From inside the nginx.zammad.error.log:
‘’‘open() “/opt/zammad/public/cable” failed (2: No such file or directory) , server: \_, request: “GET /cable HTTP/1.1”,’‘’
So it seems to want to acess a cable folder . There is no Folder.
"
# action cable
```
location /cable {
proxy_http_version 1.1;
proxy_set_header Upgrade $http_upgrade;
proxy_set_header Connection "Upgrade";
proxy_set_header CLIENT_IP $remote_addr;
proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for;
proxy_read_timeout 86400;
proxy_pass http://zammad-railsserver;
}
```
"
This part is in the zammad.conf file.
Which is located in /etc/nginx/sites-available
### Expected behavior:
It opens the mobile site and isn’t losing the connection.
### Actual behavior:
It opens the mobile site and is losing the connection.
The normal Zammad Website is working.
Thhak you for your Help!
---
### Author:  [@fliebe92](https://community.zammad.org/u/fliebe92)
#### Post date: [July 4, 2023, 9:51am UTC](https://community.zammad.org/t/zammad-wants-to-use-nonexistent-cable-folder-in-mobile-view/11696/2 "2023-07-04T09:51:35Z")
Hi @BratonPrime.
Please make sure that `http_type` and `fqdn` are set correctly and that you’re using the FQDN to access the mobile view. Otherwise the data out of your `production.log` might be interesting as well (all entries that are related to `/cable`).
---
### Author:  [@BratonPrime](https://community.zammad.org/u/BratonPrime)
#### Post date: [July 4, 2023, 11:43am UTC](https://community.zammad.org/t/zammad-wants-to-use-nonexistent-cable-folder-in-mobile-view/11696/3 "2023-07-04T11:43:05Z")
Hello @fliebe92.
Thank you very much for your help!
The fqdn is set correctly in the Rails console.
I tried changing the http\_type there from https to http. After restarting Zammad it gave the same errors, so I changed it back to https.
This is how it looks in the production.log file:
> I, [2023-07-04T11:32:33.299514#208428-115000] INFO – : Started GET “/cable” for 192.168.106.254 at 2023-07-04 11:32:33 +0000
> I, [2023-07-04T11:32:33.305997#208428-115000] INFO – : Started GET “/cable/” [WebSocket] for 192.168.106.170 at 2023-07-04 11:32:33 +0000
> E, [2023-07-04T11:32:33.306115#208428-115000] ERROR – : Request origin not allowed: [https://MyFQDN](https://MyFQDN)
> E, [2023-07-04T11:32:33.306155#208428-115000] ERROR – : Failed to upgrade to WebSocket (REQUEST\_METHOD: GET, HTTP\_CONNECTION: Upgrade, HTTP\_UPGRADE: WebSocket)
> I, [2023-07-04T11:32:33.306195#208428-115000] INFO – : Finished “/cable/” [WebSocket] for 192.168.106.170 at 2023-07-04 11:32:33 +0000
> I, [2023-07-04T11:32:40.383206#208428-111940] INFO – : Started GET “/cable” for 192.168.106.254 at 2023-07-04 11:32:40 +0000
> I, [2023-07-04T11:32:40.390057#208428-111940] INFO – : Started GET “/cable/” [WebSocket] for 192.168.106.170 at 2023-07-04 11:32:40 +0000
> E, [2023-07-04T11:32:40.390144#208428-111940] ERROR – : Request origin not allowed: [https://MyFQDN](https://MyFQDN)
> E, [2023-07-04T11:32:40.390183#208428-111940] ERROR – : Failed to upgrade to WebSocket (REQUEST\_METHOD: GET, HTTP\_CONNECTION: Upgrade, HTTP\_UPGRADE: WebSocket)
> I, [2023-07-04T11:32:40.390223#208428-111940] INFO – : Finished “/cable/” [WebSocket] for 192.168.106.170 at 2023-07-04 11:32:40 +0000
> I, [2023-07-04T11:32:41.656425#208433-111980] INFO – : ProcessScheduledJobs running…
> I, [2023-07-04T11:32:41.659018#208433-111980] INFO – : Running job thread for ‘Generate ‘Session’ data.’ (Sessions.jobs) status is: sleep
> I, [2023-07-04T11:32:41.659091#208433-111980] INFO – : Running job thread for ‘Check channels.’ (Channel.fetch) status is: sleep
> I, [2023-07-04T11:32:41.659139#208433-111980] INFO – : Running job thread for ‘Check ‘Channel’ streams.’ (Channel.stream) status is: sleep
> I, [2023-07-04T11:32:41.660127#208433-111980] INFO – : Running job thread for ‘Execute planned jobs.’ (Job.run) status is: sleep
> I, [2023-07-04T11:32:48.290276#208428-112420] INFO – : Started GET “/cable” for 192.168.106.254 at 2023-07-04 11:32:48 +0000
> I, [2023-07-04T11:32:48.296570#208428-112420] INFO – : Started GET “/cable/” [WebSocket] for 192.168.106.170 at 2023-07-04 11:32:48 +0000
> E, [2023-07-04T11:32:48.296649#208428-112420] ERROR – : Request origin not allowed: [https://MyFQDN](https://MyFQDN)
> E, [2023-07-04T11:32:48.296687#208428-112420] ERROR – : Failed to upgrade to WebSocket (REQUEST\_METHOD: GET, HTTP\_CONNECTION: Upgrade, HTTP\_UPGRADE: WebSocket)
> I, [2023-07-04T11:32:48.296726#208428-112420] INFO – : Finished “/cable/” [WebSocket] for 192.168.106.170 at 2023-07-04 11:32:48 +0000
I hope that these logs are usefull. Thanks for the help so far.
---
### Author:  [@fliebe92](https://community.zammad.org/u/fliebe92)
#### Post date: [July 4, 2023, 11:56am UTC](https://community.zammad.org/t/zammad-wants-to-use-nonexistent-cable-folder-in-mobile-view/11696/4 "2023-07-04T11:56:59Z")
Just to confirm: Even after restarting your Zammad instance, you’re faced with the same error, right?
---
### Author:  [@BratonPrime](https://community.zammad.org/u/BratonPrime)
#### Post date: [July 4, 2023, 12:02pm UTC](https://community.zammad.org/t/zammad-wants-to-use-nonexistent-cable-folder-in-mobile-view/11696/5 "2023-07-04T12:02:07Z")
Yes, I have restarted it completely.
---
### Author:  [@fliebe92](https://community.zammad.org/u/fliebe92)
#### Post date: [July 4, 2023, 12:15pm UTC](https://community.zammad.org/t/zammad-wants-to-use-nonexistent-cable-folder-in-mobile-view/11696/6 "2023-07-04T12:15:59Z")
Can you please execute `rails r "pp Rails.application.config.action_cable.allowed_request_origins"` (in a package install, please prefix it with `zammad run`) and check if your FQDN is included there?
---
### Author:  [@BratonPrime](https://community.zammad.org/u/BratonPrime)
#### Post date: [July 4, 2023, 1:04pm UTC](https://community.zammad.org/t/zammad-wants-to-use-nonexistent-cable-folder-in-mobile-view/11696/7 "2023-07-04T13:04:34Z")
Hi,
I get [“[http://localhost:3000](http://localhost:3000)”, “[https://MyFQDN](https://MyFQDN)”] as the response. It is correct if it is case-insensitive.
How can i change the http FQDN ?
---
### Author:  [@fliebe92](https://community.zammad.org/u/fliebe92)
#### Post date: [July 4, 2023, 1:15pm UTC](https://community.zammad.org/t/zammad-wants-to-use-nonexistent-cable-folder-in-mobile-view/11696/8 "2023-07-04T13:15:37Z")
It’s case-sensitive. Make sure to set the correct fqdn in your system.
There is no `http FQDN`, this part of the output from the command I gave to you is hardcoded.
---
### Author:  [@system](https://community.zammad.org/u/system)
#### Post date: [June 28, 2024, 1:16pm UTC](https://community.zammad.org/t/zammad-wants-to-use-nonexistent-cable-folder-in-mobile-view/11696/9 "2024-06-28T13:16:25Z")
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