- Used Zammad version: 3.3
- Used Zammad installation source: package
- Operating system: Ubuntu server LTS 18.04
- Browser + version: Firefox 77.0.1
New ticket creation screen to show up when answering a call
Nothing shows up, probably wrong username provided to API
Steps to reproduce the behavior:
We are trying to configure zammad’s API integration with our SIP provider.
I’m having problem understanding which format of username to provide to the API calls in order for the system to recognize the agent and create a new ticket when answering.
The newCall event example shows the username is a private name:
While the answer event specifices Firstname+Lastname format:
Currently we use “FirstName LastName” format for the newCall event(that is, space between first name and last name) and “FirstName+LastName”(with a plus sign as per example) for the answer event.
Also, is notify map related to the issue? or is it used just to map specific callers to specific agents?