Zammad - user updates not saving

Technical assistance
1

Infos:

  • Used Zammad version: 6.2
  • Used Zammad installation type: docker compose
  • Operating system: Ubuntu LTS 22.04
  • Browser + version: multiple

Expected behavior:

  • As admin, navigate to “users” page
  • Update the User to have “full” permission on group
  • permission saves

Actual behavior:

  • reloading the page shows that the permission does not save, nor do I see ActiveRecord errors in the log output.

Please advise on how I could debug this issue.

2

I am experiencing the same problem with a similar system configuration. I installed via packages though.
Also, worth might be mentioning: I have been able to save SOME permissions. I noticed that upon initial user creation, if I kept the first group set to User, and then added a secondary custom group, it stuck. However trying to change the order of groups afterwards just clears all groups from the user.

3

Hi,

So turns out, this is a gap in understanding/intuition.

Before you assing permissions you need to click the small “green plus” icon so that you add a row, then you can assign permissions and save.

Hope that helps!

4

Hey there,
Thanks for the reply! I see what you’re saying…there basically always has to be an empty permissions row…the permissions aren’t truly “added” until you click that green plus. Not the most intuitive, but makes sense when you think about it, I suppose.
Thanks again!

5

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