I want to know if I can perform search queries on the user API like this:
but to filter by group not by login (or both)
I tried the following:
is it possible or the only way is to use this?
for me the latter does not do the job…
Many thanks in advance, have a great day!
I think you’re mixing things up.
Groups are where your tickets life in.
They technically do not have anything to do with your users / agents except for them having access permission to see / update tickets in that group.
Can you please describe what your goal is? There might be a solution to your problem.
Thanks for your response. My goal is to display a list of users belonging to a group, in order to assign them to a ticket.
i’m not sure if you mean roles or groups,
if you mean roles you can search like this;
if you mean groups, you can check;
and iterate over the user_ids field. to find the users belonging to that group
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