Hello There,
i am new here in Github and i am searching for help to Upgrade Zammad.
I am not an expert in coding, only a little bit experienced in installing linux/zammad.
The main Problem is the Login after a Zammad Upgrade. It shows an “ID Error” for my all my users.
Infos:
- Used Zammad version: 2.9.0 → 3.6.0
- Installation method (source, package, …): source
- Update Method: package
- Operating system: ubuntu 18.04
- Database + version: postgresql
- Elasticsearch version: elasticsearch 5.6.16
- Browser + version: Firefox 87.0, Edge 89.0.774.75, Chrome 89.0.4389.114
Expected behavior:
Updating via source from 2.9.0 to 3.6.0 should be possible.
Actual behavior:
Upgrade doesn’t work due to new dependencies
After Update, Login is not possible
grep “Error ID” /var/log/zammad/production.log
Steps to reproduce the behavior:
Following the Update Documentation
https://docs.zammad.org/en/latest/install/update.html
I Also tried to install a new Ubuntu 20.04 and backup the Database from Zammad 2.9.0