# Zammad, Ubuntu 20.04 and SSLv3
**URL:** https://community.zammad.org/t/zammad-ubuntu-20-04-and-sslv3/7419
**Category:** Technical assistance
**Created:** [August 6, 2021, 6:28pm UTC](https://community.zammad.org/t/zammad-ubuntu-20-04-and-sslv3/7419 "2021-08-06T18:28:42Z")
**Posts on this page:** 4
**Page:** 1
### Author:  [@Dante4](https://community.zammad.org/u/Dante4)
#### Post date: [August 6, 2021, 6:28pm UTC](https://community.zammad.org/t/zammad-ubuntu-20-04-and-sslv3/7419/1 "2021-08-06T18:28:42Z")
- Used Zammad version: 4.1.0-1627506169.2b97d5a1
- Used Zammad installation type: package
- Operating system: Ubuntu 20.04.2 LTS
### Expected behavior:
- Connect zammad by using options `context.min_version = OpenSSL::SSL::TLS1_VERSION` to IMAP server (Windows server 2008R2) ([SMTP OpenSSL Error with latest Version · Issue #112 · zammad/zammad-docker-compose · GitHub](https://github.com/zammad/zammad-docker-compose/issues/112))
- Get tickets
### Actual behavior:
- Get SSL\_connect returned=1 errno=0 state=error: unsupported protocol
I have rebuilded openssl with sslv3 support and now i can communicate with smtp 983 port, but Zammad still refuses my tries to connect to it. Does Zammad use some local openssl version?
update 1:
Based on this
> [@Mails not being fetched from Exchange 2016 after update of Ubuntu & Zammad (SSLError: SSL\_write)](https://community.zammad.org/t/mails-not-being-fetched-from-exchange-2016-after-update-of-ubuntu-zammad-sslerror-ssl-write/5308):
>
> Infos: Used Zammad version: 3.4.x Used Zammad installation source: (source, package, …) from source acc. to [Install from package — Zammad System Documentation documentation](https://docs.zammad.org/en/latest/install/ubuntu.html) Operating system: Ubuntu 18.04.5 LTS Browser + version: Firefox 80.0.1 Expected behavior: Mails are fetched from the Exchange server. Actual behavior: Mails are not fetched from the mail server. Health status says: “Channel: Email::Account in Can’t use Channel::Driver::Imap: #\”. Steps…
At some point zammad dropped tls1, which leads me to the question - is it possible to lead me to files of zammad’s openssl?
Update 2:
Welp, on Ubuntu 18.04 everything is working as intended. So… Any workaround for 20.04?
---
### Author:  [@MrGeneration](https://community.zammad.org/u/MrGeneration)
#### Post date: [August 17, 2021, 7:00pm UTC](https://community.zammad.org/t/zammad-ubuntu-20-04-and-sslv3/7419/2 "2021-08-17T19:00:35Z")
> [@Dante4](#):
>
> Welp, on Ubuntu 18.04 everything is working as intended. So… Any workaround for 20.04?
No as the ciphers your mail server uses are no longer shipped OS wide.
If you can’t make it run with a custom openssl version it won’t run.
Zammad uses OS dependencies.
---
### Author:  [@Dante4](https://community.zammad.org/u/Dante4)
#### Post date: [August 18, 2021, 3:03pm UTC](https://community.zammad.org/t/zammad-ubuntu-20-04-and-sslv3/7419/3 "2021-08-18T15:03:05Z")
Roger, thank you for clarification.
May you also assist with following questions?
[https://community.zammad.org/t/sla-1-hours-still-1-hour/7479](https://community.zammad.org/t/sla-1-hours-still-1-hour/7479)
> [@Escalation ticket notification](https://community.zammad.org/t/escalation-ticket-notification/7480):
>
> Used Zammad version: 4.1.x Used Zammad installation type: package Operating system: Ubuntu 18.04.05 Expected behavior: Create trigger with condition “escalation at – within last (relative) – 1 minute” & email from \*\*\* Create action email with recepnent UserXXX Send email from email \*\*\* Wait for escalation Await mail Receive mail within 1 min after SLA escalated Actual behavior: Create trigger with condition “escalation at – within last (relative) – 1 minute” & email from \*\*\* Create action…
---
### Author:  [@system](https://community.zammad.org/u/system)
#### Post date: [December 16, 2021, 3:03pm UTC](https://community.zammad.org/t/zammad-ubuntu-20-04-and-sslv3/7419/4 "2021-12-16T15:03:52Z")
This topic was automatically closed 120 days after the last reply. New replies are no longer allowed.