Zammad trying to point to wrong subservices (user mistake)


  • Used Zammad version: 3.6.x
  • Used Zammad installation source: source
  • Operating system: CentOS
  • Browser + version: Any

Expected behavior:

  • Expected a running Zammad process

Actual behavior:

  • 502 Bad Gateway

Steps to reproduce the behavior:

  • Accidently “sudo tar -C zammad -xzf zammad-latest.tar.gz onto a working installation of Zammad”.

Did you check your production log?
Bad Gateway indiciates that your service is not running.

The reasons for that can be quite broad.
The production log will be your safest bet to find the issue.

Hello, this issue is no longer relevant. It was a user problem. I had skipped some steps outlined in the updating instructions. Our version is updated and working like a charm.

Thank you for your assistance, and keep up the great work with this software!

BR, Ilari S

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