Zammad ticket state

Technical assistance
1

Infos:

  • Used Zammad version: 6.0.0
  • Used Zammad installation type: docker-compose
  • Operating system: ubuntu 22.04
  • Browser + version:

Ticket::State.create_or_update(id:8, name: ‘On Hold’,state_type: Ticket::StateType.find_by(name: ‘open’), created_by_id:1,updated_by_id:1,)

when i try to add status to ticket

image
image1904×666 50.7 KB

i get the following error

2

Hi @intermagit, please use the template, thanks.

1 Like
3

Is there another way to add a new state to a ticket?
i want to add two more state on hold and cancelled

4

Maybe this helps: Working with ticket information — Zammad documentation

5

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