# Zammad Ticket ID Number skips

**URL:** https://community.zammad.org/t/zammad-ticket-id-number-skips/11592
**Category:** Lobby
**Created:** [June 15, 2023, 9:03pm UTC](https://community.zammad.org/t/zammad-ticket-id-number-skips/11592 "2023-06-15T21:03:32Z")
**Posts on this page:** 6
**Page:** 1

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### Author: ![PepsiMan](https://community.zammad.org/letter_avatar_proxy/v4/letter/p/6a8cbe/32.png) [@PepsiMan](https://community.zammad.org/u/PepsiMan)
#### Post date: [June 15, 2023, 9:03pm UTC](https://community.zammad.org/t/zammad-ticket-id-number-skips/11592/1 "2023-06-15T21:03:32Z")

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Hiya, someone has experiencied skip in the correlatives?

Our fist ticket is #240.001 (6 char minimum)

but after #249.999 (10.000 tickets later)

it skipped to #2.410.000

Just asking if this is system issue  
Thanks any comments!

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### Author: ![MrGeneration](https://community.zammad.org/user_avatar/community.zammad.org/mrgeneration/32/9260_2.png) [@MrGeneration](https://community.zammad.org/u/MrGeneration)
#### Post date: [June 15, 2023, 9:25pm UTC](https://community.zammad.org/t/zammad-ticket-id-number-skips/11592/2 "2023-06-15T21:25:04Z")

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Your question should be answered by our documentation:  
[https://admin-docs.zammad.org/en/latest/settings/ticket.html#number](https://admin-docs.zammad.org/en/latest/settings/ticket.html#number)

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### Author: ![PepsiMan](https://community.zammad.org/letter_avatar_proxy/v4/letter/p/6a8cbe/32.png) [@PepsiMan](https://community.zammad.org/u/PepsiMan)
#### Post date: [June 16, 2023, 12:00am UTC](https://community.zammad.org/t/zammad-ticket-id-number-skips/11592/3 "2023-06-16T00:00:05Z")

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Hi Mr. thanks, but not really:

 ![image](https://community.zammad.org/uploads/default/original/2X/7/7103a5b76622ee518e47e872e863cb616bd85b8c.png)  
i have checksum off, and min digit 6, it should have gone from 249.999 to 250.000  
Maybe I’m understanding something wrong but I see no sense on adding an extra number if there is plenty of room to use (6 number) wich is the minimum

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### Author: ![MrGeneration](https://community.zammad.org/user_avatar/community.zammad.org/mrgeneration/32/9260_2.png) [@MrGeneration](https://community.zammad.org/u/MrGeneration)
#### Post date: [June 16, 2023, 1:14am UTC](https://community.zammad.org/t/zammad-ticket-id-number-skips/11592/4 "2023-06-16T01:14:20Z")

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> [@PepsiMan](#):
>
> i have checksum off, and min digit 6, it should have gone from 249.999 to 250.000

No. The documentation and Zammad clearly states: SystemID **PLUS** increment.  
Your SystemID (as the example on the bottom shows) is **24**. Your systemid is fixed and does not change.

> [@PepsiMan](#):
>
> Maybe I’m understanding something wrong but I see no sense on adding an extra number if there is plenty of room to use (6 number) wich is the minimum

```txt
   systemid == 2 characters
+ increment == 4 characters

```

Your increment hit `9999` and thus (to not overflow) is extended by 1 to `10000`.

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<div class="post-metadata">

### Author: ![PepsiMan](https://community.zammad.org/letter_avatar_proxy/v4/letter/p/6a8cbe/32.png) [@PepsiMan](https://community.zammad.org/u/PepsiMan)
#### Post date: [June 16, 2023, 4:13pm UTC](https://community.zammad.org/t/zammad-ticket-id-number-skips/11592/5 "2023-06-16T16:13:55Z")

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Aight, thanks, i don’t understand why it will overflow. But it’s working as intended as I see

Greetings!

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### Author: ![system](https://community.zammad.org/uploads/default/original/1X/5c5afaea2d23f811dbec33cd4edb02fa29d3262f.png) [@system](https://community.zammad.org/u/system)
#### Post date: [June 10, 2024, 4:14pm UTC](https://community.zammad.org/t/zammad-ticket-id-number-skips/11592/6 "2024-06-10T16:14:50Z")

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