Zammad shows getting_started and not login page

Technical assistance
1

Infos:

  • Used Zammad version: 6.3.1 and 6.4.1 (same on both)
  • Used Zammad installation type: package on Debian 11
  • Operating system: Debian 11
  • Browser + version: Firefox 132 and Edge on Mac (latest)

Expected behavior:

  • When opening the URL i expect the login page to appear

Actual behavior:

  • It immediately redirects to getting_started and allows me to setup from scratch (new system) or import an existing one
  • What’s weird is that no one touched the system the last 2 weeks and it worked normally before
  • I also see in the production.log that the system still fetches emails from our IMAP account
  • PG DB is running fine, same as Elasticsearch, DB conn infos tested manually and work fine. DB is still there and populated.

Steps to reproduce the behavior:

  • Not sure
2

Sounds like someone set system_init_done to false.
You can double check by using zammad run rails r "Setting.get('system_init_done')"

If it is indeed false, you may want to investivate deeper and set it to true. zammad run rails r "Setting.set('system_init_done')"

This doesn’t happen “on it’s own”.

3

Hi,
indeed it was set to false.
Set it using Setting.set('system_init_done', 'true') and in a rails console zammad run rails c.
and then login window reappeared and I was able to login just fine.
Not sure though what caused this in the first place.

Best,
Martin

4

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