# Zammad not checking email, but Channel.fetch works

**URL:** https://community.zammad.org/t/zammad-not-checking-email-but-channel-fetch-works/4918
**Category:** Technical assistance
**Created:** [July 9, 2020, 7:58pm UTC](https://community.zammad.org/t/zammad-not-checking-email-but-channel-fetch-works/4918 "2020-07-09T19:58:43Z")
**Posts on this page:** 1
**Showing post:** 2

<div class="post-metadata">

### Author: ![samh](https://community.zammad.org/letter_avatar_proxy/v4/letter/s/65b543/32.png) [@samh](https://community.zammad.org/u/samh)
#### Post date: [July 9, 2020, 8:42pm UTC](https://community.zammad.org/t/zammad-not-checking-email-but-channel-fetch-works/4918/2 "2020-07-09T20:42:41Z")

</div>

I saw this: [After upgrade No Mails and Delayed::Backend::ActiveRecord::Job id: 66271](https://community.zammad.org/t/after-upgrade-no-mails-and-delayed-job-id-66271/2148/4)

from console:

```auto
irb(main):001:0> Delayed::Job.count
=> 0
irb(main):002:0> Delayed::Job.first
=> nil
irb(main):003:0> Delayed::Job.last
=> nil

```

And when I go to Settings -\> Monitoring it shows an unhealthy status: my two channels are active but have not fetched in X hours. Going to health check page I get

{“healthy”:false,“message”:" channel is active but not fetched for about 2 hours; channel is active but not fetched for about 2 hours",“issues”:[" channel is active but not fetched for about 2 hours"," channel is active but not fetched for about 2 hours"],“actions”:[],“token”:ʺ}

I do not have a “Restart Services” anywhere that I can find.

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_[View the full topic](https://community.zammad.org/t/zammad-not-checking-email-but-channel-fetch-works/4918)._