- Used Zammad version: 4.1.x
- Used Zammad installation type: docker-compose
- Operating system: Ubuntu
- Browser + version: Chrome
To fetch e-mails
Does not fetch e-mails
Zammad fetches e-mails for a day or two after restarting the docker stack and then it stops fetching them. Restarting the docker stack fixes it for a while and then it stops again. I see the following error in Current Status:
channel is active but not fetched for 2 days
scheduler may not run (last execution of Chat.cleanup 2 days over) - please contact your system administrator
Failed to run background job #1 ‘SearchIndexAssociationsJob’ 1 time(s) with 3 attempt(s).
The scheduler container has the following error:
E, [2021-12-13T22:41:25.654868 #1-47157212163440] ERROR – : Retrying SearchIndexAssociationsJob in #<Proc:0x000055c748590870@/opt/zammad/app/jobs/search_index_job.rb:6 (lambda)> seconds, due to a StandardError. The original exception was nil.
[2021-12-13T22:41:25.653665 #1-47157212163440] ERROR – : Unable to process post request to elasticsearch URL ‘http://zammad-elasticsearch:9200/zammad_production_user/_doc/3?pipeline=zammad309648896378’. Check the response and payload for detailed information:
I would appreciate some assistance.